Philiip Morris Operations a.d.Niš
Project name: Call center
Cooperation model: Voice
Type of service: Call center
Country: Serbia
Our activities:
- Complete outsourcing of the contact center in the domain of customer support for product quality.
MPC Holding doo
Project name: Contact Centre
Cooperation model: Outsourcing «service desk-a»
Type of service: Inbound call center for external and internal line
Country: Serbia
Our activities:
- Projecting Sytel call center
- Setup Sytel call center
- IVR Creating
- Creating agent scripts,Tracking the call history
- Set of predefined reports
Pepsi
Project name: Prize game "Obrni, okreni na dobitku si"
Cooperation model: Contact Centre
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of contact center functionality
- Set of predefined reports
- Sending of bulk messages in predefined time intervals
Pionir
Project name: Prize game
Cooperation model: SMS, Web and Contact Centre
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Set of predefined reports
- Application for drawing of the winner and automatic drawing of the winner
- Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Gorki List
Project name: Prize game
Cooperation model: SMS and Voice
Type of service: Prize game, SMS bulk, Contact Center
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, Application for drawing of the winner and automatic drawing of the winner, Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Lafarge loyalty
Project name: Lafarge loyalty
Cooperation model: SMS and Web
Type of service: Loyalty program
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Set of predefined reports
- A set of predefined reports
- Contact center support
Elmed
Project name: Contact Centre
Cooperation model: Inbound campaign
Type of service: Complete outsourcing of contact center
Country: Serbia
Our activities:
- Projecting Sytel call center
- Setup Sytel call center
- IVR creating
- Creating agent scripts
- System integration with CRM and other databases
- Creating campaigns
- Tracking the call history
- Set of pre-defined reports
- Training manual
Citroen BiH
Project name: Contact Centre
Cooperation model: Outbound call Center
Type of service: Outbound call Center
Country: B&H
Our activities:
- Projecting Sytel call center
- Setup Sytel call center
- Creating agent scripts
- Tracking the call history
- Set of predefined reports
- Sending daily reports to invited users with predefined data
Bambi
Project name: Prize game "Letnje šeme"
Cooperation model: SMS Bulk
Type of service: Prize game
Country: Serbia
Our activities:
- Creating SMS service
- Creating web service as a connection for client web page for a prize game support
- Maintaining and monitoring of services
- Set of predefined reports
Agroarm
Project name: Loyalty program
Cooperation model: SMS, Web and Contact Centre
Type of service: Loyalty program
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Generating codes
- A set of predefined reports
- Contact center support
CRH
Project name: SMS Bulk
Cooperation model: SMS
Type of service: SMS Bulk
Country: Serbia
Our activities:
- Sending of bulk SMS messages for clients
Raiffeisen bank
Project name: SMS Chat Wall
Cooperation model: SMS
Type of service: SMS services
Country: Serbia
Our activities:
- Creating SMS and Web services from which users' SMS messages are downloaded and displayed on a specific display
- Creating an admin interface for approving and viewing messages and responses
Jack Daniel's
Project name: Izaberi put
Cooperation model: SMS, Web and Contact Centre
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, Application for drawing of the winner and automatic drawing of the winner
- Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Nestle
Project name: Promotion of Nestlé cereals for children,
Great Nescafe 3in1 prize game: Buy Nescafe sticks and fly to Dubai
Cooperation model: SMS
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
Doncafe
Project name: Dobro jutro džezveri
Cooperation model: SMS and Voice
Type of service: Prize game, SMS bulk, Contact Center
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, Application for drawing of the winner and automatic drawing of the winner, Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Pan Pivo
Project name: Prize game
Cooperation model: SMS and Web
Type of service: Prize game
Country: B&H
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Generating codes
- Application for recording and overview of prizes
- Set of predefined reports
Patos Čips
Project name: Prize game
Cooperation model: SMS
Type of service: Prize game
Country: B&H
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
Krauterhor
Project name: Prize game
Cooperation model: SMS, Web and Contact Centre
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, Application for drawing of the winner and automatic drawing of the winner
- Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Ceresit
Project name: Ceresit loyalty
Cooperation model: SMS and Web
Type of service: Loyalty program
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Generating codes
- Application for recording and overview of the number of points and prizes
- Set of predefined reports
Adient - Factory Kragujevca
Project name: Contact Centre
Cooperation model: Inbound Call Center
Type of service: Inbound Call Center
Country: Serbia
Our activities:
- Projecting Sytel call center
- Setup Sytel call center
- IVR Creating
- Creating agent scripts,Tracking the call history
- Set of predefined reports
Franck coffee
Project name: Prize game
Cooperation model: SMS, Web and Contact Centre
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Set of predefined reports
- Application for drawing of the winner and automatic drawing of the winner
- Sending of bulk messages in predefined time intervals
- Creating, maintaining and monitoring the functionality of contact center
Bic
Project name: SUPER BIC SUMMER
Cooperation model: SMS and Web
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Set of predefined reports, application for drawing of the winner
- winnig-time mechanism (drawing of the winner in pre-defined time intervals) and automatic drawing
Libresse
Project name: Prize game
Cooperation model: SMS
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
Oriontelekom.rs
Project name: Oriontelekom.rs
Cooperation model: Voice - Call center
Type of service: Call center software outsourcing
Country: Serbia
Our activities:
- Rental of agent operating licenses
- Rental of software for call center
- Setting of solutions at the client's site
Neoplanta
Project name: Prize game
Cooperation model: SMS
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
Cockta
Project name: ORDER COCKTA AND DRIVE OFF VESPA
Cooperation model: SMS
Type of service: SMS advertisements
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for receiving, processing, and showing messages on the screen in a specially designed crol
Zewa
Project name: Prize game
Cooperation model: SMS
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
Tehnomanija
Project name: SMS marketing
Cooperation model: SMS
Type of service: SMS Bulk
Country: Serbia
Our activities:
- Sending of bulk SMS messages for clients
Emezzeta
Project name: SMS marketing
Cooperation model: SMS
Type of service: SMS Bulk
Country: Serbia
Our activities:
- Sending of bulk SMS messages for clients
Delhaize group
Project name: Contact Centre
Cooperation model: Inbound campaign
Type of service: Complete outsourcing of contact center for Maxi, Mini Maxi, Tempo and Shop & Go facilities
Country: Serbia
Our activities:
- Projecting Sytel call center
- Setup Sytel call center
- IVR Creating
- Creating agent scripts, Tracking the call history, Set of predefined reports
- Training manual
DIS
Project name: Contact Centre
Cooperation model: Inbound campaign
Type of service: Complete outsourcing of contact center
Country: Serbia
Our activities:
- Projecting Sytel call center
- Setup Sytel call center, IVR creating
- Creating agent scripts, System integration with CRM and other databases
- Creating campaigns, Tracking the call history
- Set of pre-defined reports
- Training manual
100 %
Project name: Prize game, SMS bulk, Contact Center
Cooperation model: SMS and Voice
Type of service:
Country: Serbia and B&H
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports
- Creation, maintenance and monitoring of the contact center functionality
- Contact center support
Lako do kola
Project name: Contact Centre
Cooperation model: Outbound campaign
Type of service: Telemarketing
Country: Serbia
Our activities:
- Setup Sytel call center
- Creating agent scripts
- Creating campaigns
- System integration with their system and automatic sending of e-mails, Call history tracking
- Set of predefined reports
- Training manual
Chamber of Commerce
Project name: Contact Centre
Cooperation model: Outbound campaign
Type of service: Telemarketing
Country: Serbia
Our activities:
- Setup Sytel call center
- Creating agent scripts
- Creating campaigns
- Sending newsletters, Tracking call history
- Set pre-defined reports
- Training manual
Coca Cola
Project name: Prize game
Cooperation model: SMS and Web
Type of service: Prize game
Country: Bosnia and Herzegovina
Our activities:
- Creating, maintaining and monitoring of SMS and Web services
- Set of predefined reports, application for drawing of the winner
- winnig-time mechanism (drawing of the winner in pre-defined time intervals) and automatic drawing
Elvita
Project name: Prize game
Cooperation model: SMS
Type of service: Prize game
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for drawing of the winner
TV KCN
Project name: SMS comments
Cooperation model: SMS
Type of service: SMS advertisements
Country: Serbia
Our activities:
- Creating, maintaining and monitoring of SMS services
- Set of predefined reports, application for receiving, processing, and showing messages on the screen in a specially designed crol