Personal data protection policy


Welcome to Privacy Page of the One Click Solutions doo Belgrade and thank you for following us and visiting us.

Company OneClick Solutions Ltd (hereinafter referred to as the "OneClick Solutions") informs you in this text how we process your personal data, the purposes we may process them and their adequate protection. You will also find out what your rights are and how you can contact us.

Are you younger than 18?

If you are under the age of 18, please ask your parent or guardian to contact us.

We will not collect and use your personal data without their explicit consent.

The legal basis for processing your personal data is listed in the relevant provisions of the Personal Data Protection Act.

Who is responsible for processing your data?

By providing the services you use, OneClick Solutions doo is legally responsible to ensure that your personal data is processed in accordance with the law, our fundamental privacy principles, and this notification.

What personal data do we collect?

During the business relationship (call center, prize game, loyalty program, etc.), we will collect personal data, and it is any information that refers to the identification or personal data of a natural person – the owner of personal data (name, surname, name of workplace, email address, your computer's IP address, certain identification number, or certain personal parameters).

If personal data is received through a third party, we require a third party to confirm that it has legal rights to collect and provide the information.

Why are we processing your personal data?

Obrada podataka o ličnosti je neophodna za izvršenje ugovornih obaveza ili drugog sporazuma sa Vama, za usklađivanje sa našim zakonskim obavezama ili potrebe našeg legitimnog interesa, koje sprovodimo, uvek imajući u vidu da ti interesi nisu u suprotnosti sa Vašim interesima ili osnovnim pravima i slobodama.

In addition, processing can be based on your consent, which you have explicitly given us.

How do we collect personal information?

The company OneClick Solutions doo will collect personal data when you use any of our services and when it is in the position to be the data processor from your database, or during the execution of contractual obligations.

We do not collect personal data from third parties unless they represent data from publicly available sources, integrity database and credit agencies).

Kako štitimo podatke o ličnosti?

The employees of the OneClick Solutions are familiar with the Law on Personal Data Protection, through training, especially those who are employed in processing, to protect data confidentiality.

Employees who perform data processing activities have concluded Confidentiality Agreements.

When processing data, a data protection person is designated in accordance with a valid Law that has the ability to access and update data.

Physical protection of access to data servers is also provided (premises are always closed-locked with limited access only to authorized persons).

Technical protection is reflected in access to servers only from the local network with adequate authentication, data are not available "externally".

Who can access your personal data and why?

We restrict the disclosure of your personal data to others, but we need to disclose your personal data in certain cases and mainly to the following recipients:

  • Third parties that we have hired to provide services for which we have committed ourselves in a mutually concluded contract (mobile operators, providers, etc.)
  • Relevant public agencies and authorities, if required by the Law or legitimate business interest.

Who do we share your personal data with?

Your personal data is confidential and so we treat them. We will not sell, rent, trade or lease your personal data to others. Without your permission, we will not use or share your personal data in ways that are not related to the ones described at the time you have provided us with data. If we engage service providers, we will allow them to process personal data only to the extent necessary for the provision of the services specified in the mutually concluded contracts. The engaged service providers are also required to maintain data confidentiality and prohibited from use of data in any other purposes.

We can exchange your personal data with:

  • service providers who will process your personal data on our behalf and in accordance with our instructions. We keep control over your personal data and we are fully responsible to you in the case of engaging service providers and we will use appropriate protective measures in the manner prescribed by the Law to ensure the integrity and security of your personal data when engaging such service providers.
  • with courts, competent law enforcement authorities, regulatory bodies or lawyers, if legally permitted and necessary to comply with a legal obligation or to establish, carry out or defend legal claims.

Otherwise, we disclose your personal data only when directed or allowed to do so, when required by applicable laws or regulations, or in case we receive a court or official request for that, or when there is suspicion of fraud or criminal activity.

What are your rights to personal data?

Ako delite podatke o ličnosti sa nama, imate pravo da (i) zatražite pristup (tj. da nas pitate koje podatke imamo o vama i dobijete kopiju), (ii) tražite izmene ili (iii) tražite da vaši podaci budu izbrisani. Ovo se može uraditi tako što ćete se prijaviti na svoj nalog ili kontaktirati nas slanjem mejla na

If you submit these requests several times, we will be in a position to collect your services.

Your rights relating to personal data will depend on jurisdiction and may include:
- The right to be fully informed about what data we collect, why we collect them and whether we intend to transfer them;
Right to access data and correct or update errors;
- Right to delete;
- Right to notice;
- The right to restrict the use of personal data;
- The right to comment on some kind of processing;
- The right to appeal to the appropriate supervisory authority

How long do we keep your personal data?

We will keep your personal data as long as necessary to provide the services you requested and to guide the business relationship you have with us. If you asked us not to communicate with you, we will keep that data as much as necessary in accordance with your request.

Your personal data will be deleted when the service is provided and when it is no longer reasonably needed for the permitted purposes, or if you withdraw your consent (if applicable) and we are not legally obliged or for any other reason we are not permitted to store such data further.

We will specifically keep your personal data if it is necessary for the OneClick Solutions company to declare or defend against legal claims by the end of the relevant retention period, or until the requests are resolved.

Changes of Notification

The notice was last updated on 2019. Occasionally, we may edit or complete the data, if necessary, in order to comply with the applicable Personal Data Protection Act. Therefore, you can check from time to time. Any change to the Notification data will be applied from the date of publication on our website.

Ukoliko imate bilo kakvih pitanja u vezi vaših prava ili posebnih zahteva u pogledu vaših podataka o ličnosti, molimo da nas kontaktirate na: telefon+381 (0) 2073 010

Telephone: 011/4429-129
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